CRN system support

Experiencing problems with a CRN system or need to request access?

 When contacting the CRN Service Desk for support please make sure you are as concise and accurate about the nature of your problem, and which system you are using, because this will help the support analyst to solve your problem.

There are three easy ways to get in touch.

  •  By email

Just click here to email us. We’ll get back to you as soon as possible.

  • By phone

Call us on 0207 333 5894

  • Via our contact form

Fill in details of the problem you are experiencing or the service you require here.

 So we can get back to you sooner, it is important that you use the same email address that is recorded against your account in the CRN system, as this will be used to send you a password reset link, information about how your problem is being resolved and other information about CRN system activity including ‘How to…’ documents.

 Self-service password reset


If you are experiencing issues with the NIHR Hub, please visit the dedicated Hub Support site.